Patient Access Operations Lead

Nebraska Medicine; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Nebraska Medicine in Omaha seeks a Patient Access Supervisor to lead the teams responsible for welcoming patients and ensuring accurate registrations across ambulatory clinics. In this working supervisor role, you will coach colleagues, resolve escalated concerns and help improve workflows in registration and scheduling services.

The ideal candidate brings at least five years in customer service with leadership experience, a Bachelor’s degree or equivalent, and proficiency with Microsoft Office.

Qualifications

• Minimum of five years of customer service experience.
• Experience leading a group of employees, mentoring and training.
• Bachelor's degree or equivalent education/experience.
• Strong leadership, planning and organizational skills.
• Ability to work independently, be detail oriented, and exercise sound judgment.

Responsibilities

• Serve as shift supervisor for day-to-day Patient Access Operations.
• Coordinate staffing and operations for registration and scheduling areas.
• Provide guidance for ACCESS team members and maintain a positive work environment.
• Perform performance appraisals and address staff issues as needed.
• Provide analysis and troubleshooting to support operations.

Skills

Customer service

Leadership

Training staff

Problem solving

Microsoft Excel

Interpersonal skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Job description

Nebraska Medicine in Omaha seeks a Patient Access Supervisor to lead the teams responsible for welcoming patients and ensuring accurate registrations across ambulatory clinics. In this working supervisor role, you will coach colleagues, resolve escalated concerns and help improve workflows in registration and scheduling services.

The ideal candidate brings at least five years in customer service with leadership experience, a Bachelor’s degree or equivalent, and proficiency with Microsoft Office.