Patient Access Supervisor - Lead ED Operations & Quality

R1 RCM; Kansas; On-site; USD 48,000 - 59,000; Full time

Job summary

R1 RCM is seeking a Patient Access Supervisor to lead operations in the Emergency Department at LifePoint Wilson Medical Center in Wilson, NC. You will coordinate processes to ensure efficient patient flow, maintain a customer and patient focus, and provide supervisory leadership.

You will assess staffing, implement quality assurance, track results, stay updated on insurance changes, delegate work, and empower staff to improve operations.

Qualifications

• Experience in patient access or patient-facing roles within a hospital.
• Revenue Cycle experience.
• Ability to prioritize, multi-task and work in a fast-paced, high-volume environment.
• Demonstrates strong leadership qualities and good decision-making abilities.
• Positive attitude.

Responsibilities

• Assesses staffing patterns and schedules to optimize departmental resources.
• Develops and implements a quality assurance program.
• Tracks and reports quality assurance results to leadership and makes recommendations for improvements.
• Keeps abreast of insurance company changes and updates.
• Delegates and assigns work commensurate with knowledge, skills, and experience, and assures the work is performed appropriately.
• Empowers associates to show creativity and innovation to improve operations and develop solutions to problems.
• Maintain constant 24/7 supervisory access for associates as well as hospital administration by rotating call between supervisors.

Skills

Patient Access

Revenue Cycle

Leadership

Multitasking

Positive attitude

Job description

R1 RCM is seeking a Patient Access Supervisor to lead operations in the Emergency Department at LifePoint Wilson Medical Center in Wilson, NC. You will coordinate processes to ensure efficient patient flow, maintain a customer and patient focus, and provide supervisory leadership.

You will assess staffing, implement quality assurance, track results, stay updated on insurance changes, delegate work, and empower staff to improve operations.