ED Patient Access Lead - Operations Impact

R1 RCM Holdco Inc.; Lehi (UT); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Three 12-hour shifts per week

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Team Lead, Patient Access for the Emergency Department in Lehi, UT. This full-time role covers three 12-hour shifts on Friday, Saturday and Monday, supporting registration, scheduling and front-end revenue cycle processes.

You will lead a team, collaborate with clinical and administrative staff, ensure patient flow and service excellence, and drive performance initiatives in a fast-paced hospital setting.

Qualifications

• High School Diploma or equivalent required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• Experience working with reports, spreadsheets, and operational data.
• Strong verbal and written communication skills.
• Ability to build collaborative relationships across departments and teams.

Responsibilities

• Support Daily Patient Access Operations.
• Coordinate Patient Access activities, including patient registration and front-end revenue cycle processes.
• Help ensure efficient patient flow and exceptional customer service within the Emergency Department.
• Serve as a resource for team members and assist with day-to-day operational questions and challenges.
• Partner with leadership to support departmental goals and operational priorities.
• Promote compliance with organizational policies, procedures, and regulatory requirements.
• Lead Through Collaboration with cross-functional teams.
• Support communication and coordination across teams to ensure seamless patient experiences.
• Assist in implementing initiatives that improve operational efficiency and patient satisfaction.
• Build positive relationships with physicians, nurses, leaders, and support staff.
• Monitor performance and reporting; run and review reports as directed by leadership.
• Identify opportunities for process improvement and operational excellence.
• Support department administration and maintain records.

Skills

Team leadership

Patient Access

Operational coordination

Communication

Regulatory compliance

Education

High School Diploma or equivalent

Tools

Excel

Reports

Spreadsheets

Job description

R1 RCM Inc. is seeking a Team Lead, Patient Access for the Emergency Department in Lehi, UT. This full-time role covers three 12-hour shifts on Friday, Saturday and Monday, supporting registration, scheduling and front-end revenue cycle processes.

You will lead a team, collaborate with clinical and administrative staff, ensure patient flow and service excellence, and drive performance initiatives in a fast-paced hospital setting.