Patient Access Supervisor — Flexible Schedules & Benefits

Holy Cross Health; Silver Spring (MD); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible schedules

Free onsite parking

Referral Rewards Program

Job summary

Holy Cross Health in Silver Spring, MD seeks a Supervisor, Patient Access to oversee all registration operations in the Emergency Department across shifts. This full-time role covers the evening shift (6pm–2:30am, with every other weekend) and requires supervising staff, coordinating admissions, and upholding accuracy and compliance in patient data capture.

The ideal candidate has supervisory experience in patient access, strong communication skills, and bilingual English/Spanish abilities;

Qualifications

• Must have a high school diploma or equivalent; Associate's degree preferred.
• Minimum of one year supervisory experience in patient registration; 3–5 years hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook); ability to use office equipment; data entry aptitude.
• Fluency in English and Spanish preferred; strong communication and customer service skills.

Responsibilities

• Supervise all operational activities for Patient Registration across shifts in the Emergency Center.
• Assist director and manager in developing and enforcing departmental objectives and processes.
• Coordinate admitting procedures with other departments.
• Implement hospital admission policies and onboarding for new staff.
• Perform technical duties of supervised staff (Registration Representatives I & II and Insurance Verification) as needed.
• Other duties as assigned.

Skills

Supervisory experience

Microsoft Office

Data entry

Verbal and written communication

English and Spanish fluency

Customer service

Scheduling and prioritization

Education

Associate's degree

High school diploma or equivalent

AAHAM/NAHAM certification (preferred)

Tools

Computerized admitting systems

Printer/Scanner/Fax

Job description

Holy Cross Health in Silver Spring, MD seeks a Supervisor, Patient Access to oversee all registration operations in the Emergency Department across shifts. This full-time role covers the evening shift (6pm–2:30am, with every other weekend) and requires supervising staff, coordinating admissions, and upholding accuracy and compliance in patient data capture.

The ideal candidate has supervisory experience in patient access, strong communication skills, and bilingual English/Spanish abilities;