Supervisor, Patient Access- Emergency Room- Evening Shift

Holy Cross Health; Silver Spring (MD); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible schedules

Free onsite parking

Referral Rewards Program

Job summary

Holy Cross Health in Silver Spring, MD seeks a Supervisor, Patient Access to oversee all registration operations in the Emergency Department across shifts. This full-time role covers the evening shift (6pm–2:30am, with every other weekend) and requires supervising staff, coordinating admissions, and upholding accuracy and compliance in patient data capture.

The ideal candidate has supervisory experience in patient access, strong communication skills, and bilingual English/Spanish abilities;

Qualifications

• Must have a high school diploma or equivalent; Associate's degree preferred.
• Minimum of one year supervisory experience in patient registration; 3–5 years hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook); ability to use office equipment; data entry aptitude.
• Fluency in English and Spanish preferred; strong communication and customer service skills.

Responsibilities

• Supervise all operational activities for Patient Registration across shifts in the Emergency Center.
• Assist director and manager in developing and enforcing departmental objectives and processes.
• Coordinate admitting procedures with other departments.
• Implement hospital admission policies and onboarding for new staff.
• Perform technical duties of supervised staff (Registration Representatives I & II and Insurance Verification) as needed.
• Other duties as assigned.

Skills

Supervisory experience

Microsoft Office

Data entry

Verbal and written communication

English and Spanish fluency

Customer service

Scheduling and prioritization

Education

Associate's degree

High school diploma or equivalent

AAHAM/NAHAM certification (preferred)

Tools

Computerized admitting systems

Printer/Scanner/Fax

Job description

Employment Type: Full time Shift: Day Shift Description:

Job Title: Supervisor, Patient Access

Employment Type: Full-time

Shift: Evening (6pm to 2:30am, with every other weekend) Location: Silver Spring

Position Purpose

Supervise all operational activities of Patient Registration for all shifts in the Emergency Department.

As a “Supervisor, Patient Access” you will:

• Supervises all operational activities for Patient Registration for all shifts in Emergency Center.
• Assists Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives , programs and processes.
• Coordinates admitting procedures with activities of other departments.
• I mplements hospital admission policies, through appropriate and accurate registration. Assists in onboarding process for new staff members.
• Performs technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary.
• Other duties, as assigned.

Minimum Qualifications

• High school diploma or equivalent; Associate's Degree , or equivalent experience, preferred.
• Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry.
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities, and adapt to them, as they change frequently; ability to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; ability to manage multiple workplace demands, and set realistic and obtainable priorities related to such.
• Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow.
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes.
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation .

Preferred

• Professional certification through American Association of Healthcare Administrative Management (AAHAM), or National Association of Healthcare Access Management (NAHAM), preferred.

Pay Range: $24.12 - $37.43

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

[FT/PT Benefit eligible Roles]:

0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

Position Highlights

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

Holy Cross Health

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard toMinority/Females/disabled/Veteran(M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.