Evening Patient Access & Registration Specialist

umhealthwest; Wyoming (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Registration Specialist - Patient Access for evening shifts. This role supports patient intake, verifies demographics and insurance data, and enters information into the electronic health record with accuracy.

The position requires strong customer service and communication skills and may involve scheduling and basic prescreening tasks. You'll work in a fast-paced health care environment, with on-call weekend responsibilities and holiday

Qualifications

• High school diploma or GED (required).
• Associate or bachelor's degree or equivalent experience preferred.
• 1+ year in customer service with good attendance.
• Healthcare experience preferred.
• Knowledge of health insurance plans preferred.
• Strong interpersonal and communication skills.
• Proficient data entry with accuracy.
• Ability to work independently in a fast-changing environment.
• Works well in a team with adaptable approach.
• Demonstrates dependability, initiative, and prioritization.
• Maintains professional oral and written communication.
• Upholds confidentiality, data integrity and compliance.
• Meets attendance and performance standards.
• Meets annual competencies on time.

Responsibilities

• Obtain/verify patient demographic and insurance data per guidelines.
• Enter information into electronic health record accurately.
• Verify insurance eligibility to ensure active coverage.
• Identify and resolve insurance discrepancies causing claim issues.
• Communicate with patients and internal/external staff to resolve issues.
• Explain balances and sources to patients when applicable.
• Escalate financially at-risk patients per policy.
• Complete unit work queue activities.
• Respond to general inquiries from patients and staff.
• Collaborate with other departments and insurers on protocols.
• Attend operational huddles and meetings; participate in discussions.
• May work at other locations based on staffing needs.
• May perform scheduling, check-in, and prescreening tasks.
• May collect and post payments as required.
• Perform other duties and maintain knowledge of processes.

Skills

Customer service

Communication skills

Adaptability

Data entry

Teamwork

Dependability

Education

High school diploma or GED

Associate or bachelor's degree or equivalent experience

Tools

Electronic Health Record (EHR)

Job description

University of Michigan Health-West is seeking a Patient Registration Specialist - Patient Access for evening shifts. This role supports patient intake, verifies demographics and insurance data, and enters information into the electronic health record with accuracy.

The position requires strong customer service and communication skills and may involve scheduling and basic prescreening tasks. You'll work in a fast-paced health care environment, with on-call weekend responsibilities and holiday