Patient Access Supervisor

Shriners Children's; Lexington (KY); On-site; USD 52,000 - 75,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Supervisor to oversee daily operations in the patient access department, ensuring efficient registration, scheduling, and admissions while upholding data integrity and regulatory compliance.

The role requires 3 years’ experience in patient access or related fields and a High School Diploma. Preferred candidates may have an Associate degree and Epic system familiarity, with a focus on service excellence and staff development.

Qualifications

• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.
• High School Diploma or equivalent (GED)

Responsibilities

• Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
• Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
• Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
• Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
• Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
• Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows

Skills

Patient access

Scheduling

Registration

Customer service

Education

High School Diploma

Associate degree or higher

Tools

Epic

Call management software

Job description

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary

The Patient Access Supervisor at Shriners Hospitals for Children oversees and manages the daily operations of the patient access department, ensuring efficient and compassionate registration, scheduling, and admission processes for all patients. This role focuses on maintaining high standards of patient experience, data integrity, and compliance with all relevant regulations.

Key Responsibilities

• Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
• Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
• Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
• Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
• Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
• Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows

Required Qualifications

• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
• High School Diploma or equivalent (GED)

Preferred Qualifications

• Associates degree or higher in a relevant field of study preferred
• 1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment preferred
• Knowledge of Epic and Contact Center/call management software preferred.

Compensation is determined based on years of relevant experience and departmental equity.