Patient Access Representative

Shriners Children's; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Shriners Children’s in St. Louis, MO seeks a Patient Access Representative to be the first contact for patients and families, helping with scheduling, pre-registration, and registration for new and existing patients.

You will verify insurance, identify uninsured patients for financial counseling, obtain consents, schedule tests, and assist with applications for external financial resources, ensuring compliance with hospital guidelines.

Qualifications

• High School diploma or GED required.
• 3+ years' experience in patient access, scheduling, registration, or customer service in a healthcare setting.
• Preferred: 1 year healthcare experience.

Responsibilities

• Process appointment requests for outpatient visits for new and established patients.
• Obtain patient consents and perform patient registration.
• Schedule outside tests and verify insurance prior to arrival.
• Identify uninsured patients for financial counseling and assist with external funding applications.

Skills

Customer service

Scheduling

Education

High School diploma/GED

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the \"Jobs Hub\"Job DescriptionThe Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, scheduling of outside tests, answering phones, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.Key Responsibilities:Processes appointment requests for all types of outpatient appointments for new and established patientsObtains patient consentsPerforms registration of patientsScheduling of outside testsCompletes verification of insurance prior to patient arrival for servicesIdentifies uninsured patients to perform financial counselingAssists with completing applications for external sourcesRequired Qualifications:High School diploma/GED3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environmentPreferred Qualifications:1 year healthcare experienceCompensation is determined based on years of relevant experience and departmental equity.