Patient Access Supervisor

McFarland Clinic; Ames (IA); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

McFarland Clinic in Ames, IA is seeking a Registration Supervisor for its Business Services department. You will supervise daily operations, coach staff, and ensure accurate patient registration while maintaining high-quality patient interactions.

The role requires at least two years in medical office or patient registration with supervisory experience preferred. Pre-employment screenings apply, and benefits include health/dental insurance, 401(k), and PTO.

Qualifications

• Minimum of two years of medical office or patient registration experience.
• Previous supervisory experience preferred.
• Pre-employment drug screen and criminal history background checks are a condition of hire.

Responsabilités

• Supervises day-to-day operations of direct reports with guidance, coaching and support.
• Monitors work queue metrics to identify workflow/process changes within Business Services/clinical departments.
• Acts as escalation point for complex patient concerns and de-escalates difficult situations.
• Supports staff in delivering consistent, high-quality patient interactions.
• Monitors revenue cycle and staff productivity dashboards; performs independent error resolution.

Connaissances

Supervisory experience

Customer service

Team player

Problem solving

Formation

High School Diploma, GED or HiSET

Associate degree in business or related field preferred

Description du poste

McFarland Clinic in Ames, IA is seeking a Registration Supervisor for its Business Services department. You will supervise daily operations, coach staff, and ensure accurate patient registration while maintaining high-quality patient interactions.

The role requires at least two years in medical office or patient registration with supervisory experience preferred. Pre-employment screenings apply, and benefits include health/dental insurance, 401(k), and PTO.