Registration Supervisor (FT) | Business Services | Ames | 2026-260

McFarland Clinic; Ames (IA); On-site; USD 40,000 - 50,000; Full time

Job summary

McFarland Clinic in Ames, IA is seeking a Registration Supervisor for its Business Services department. You will supervise daily operations, coach staff, and ensure accurate patient registration while maintaining high-quality patient interactions.

The role requires at least two years in medical office or patient registration with supervisory experience preferred. Pre-employment screenings apply, and benefits include health/dental insurance, 401(k), and PTO.

Qualifications

• Minimum of two years of medical office or patient registration experience.
• Previous supervisory experience preferred.
• Pre-employment drug screen and criminal history background checks are a condition of hire.

Responsibilities

• Supervises day-to-day operations of direct reports with guidance, coaching and support.
• Monitors work queue metrics to identify workflow/process changes within Business Services/clinical departments.
• Acts as escalation point for complex patient concerns and de-escalates difficult situations.
• Supports staff in delivering consistent, high-quality patient interactions.
• Monitors revenue cycle and staff productivity dashboards; performs independent error resolution.

Skills

Supervisory experience

Customer service

Team player

Problem solving

Education

High School Diploma, GED or HiSET

Associate degree in business or related field preferred

Job description

McFarland Clinic is currently accepting applications for Registration Supervisor for its Business Services department in Ames. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients.

Responsibilities include: Supervises the day-to-day operations of direct reports providing day-to-day guidance, coaching, and support. Monitors work queue metrics to identify and facilitate needed changes to workflows/processes within the Business Services department and/or clinical department(s). Serves as an escalation point for complex patient concerns, including de-escalation of difficult situations. Supports staff in delivering consistent, high-quality patient interactions. Monitors revenue cycle and staff productivity dashboards routinely. Performs error resolutions requiring independent judgment.

Education

• High School Diploma, GED or HiSET
• Associate degree in business or related field preferred

Days

Monday - Friday

Hours

7:00 AM - 4:00 PM

Experience

• Minimum of two years of medical office or patient registration preferred
• Previous supervisory experience preferred.

Pre-employment drug screen and criminal history background checks are a condition of hire.

Benefits

• health and dental insurance
• 401(k)
• PTO

Click here for details.

McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 80 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve.

McFarland Clinic is an Equal Opportunity Employer

McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.