Patient Access Specialist — Welcoming & Efficient Registration

Munson Healthcare Careers; Traverse City (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

PTO

Employee discounts

Retirement counseling

Job summary

Munson Healthcare is seeking a Patient Access Representative in Traverse City, Michigan. You will greet and direct patients, assist with transport, and handle registration details with a focus on accuracy and empathy.

The role emphasizes confidentiality, effective communication, and collaboration with the PAS leadership team, with duties including onboarding new staff and coordinating patient flow throughout the facility.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet and direct patients and visitors in a courteous manner; assist with transportation as needed.
• Register patients by obtaining and verifying required information for the system.
• Explain procedures and hospital environment with excellent people skills.
• Maintain confidentiality of medical information and keep work area organized.
• Access department communications daily via phone and email; implement changes as needed.
• Serve as a preceptor for new hires and provide required education.
• Perform other duties as assigned by PAS leadership.

Education

Associate's degree or 2 years formal education | equivalent experience

Two years' work experience in customer service, healthcare or business-related field

Job description

Munson Healthcare is seeking a Patient Access Representative in Traverse City, Michigan. You will greet and direct patients, assist with transport, and handle registration details with a focus on accuracy and empathy.

The role emphasizes confidentiality, effective communication, and collaboration with the PAS leadership team, with duties including onboarding new staff and coordinating patient flow throughout the facility.