Patient Access Navigator for Families

Children's National Medical Center; Washington (District of Columbia); On-site; USD 43,000 - 85,000; Full time

Job summary

Children's National Hospital is seeking a Patient Access Representative to greet families, register patients, verify insurance and support scheduling within the Patient Access Department. The role involves handling demographic data, coordinating with departments, and ensuring smooth care start.

Strong customer service, organizational skills and computer proficiency are essential. Salary ranges from $20.75 to $40.99 per hour, with opportunities to float to ancillary access areas.

Qualifications

• High school diploma or GED required.
• Minimum 2 years related experience required.
• Strong customer service, administrative, and computer skills; MS Office preferred.
• Typing speed minimum 35 words per minute required.

Responsibilities

• Schedule and register patients accurately using the department system.
• Verify demographics and insurance information.
• Obtain consent forms and copies of insurance cards.
• Address patient portal work lists and correspondence.
• Assist with billing, collections and cash handling as per policy.

Skills

Administrative processes

Customer service

Computer knowledge

MS Office

Typing 35 wpm

Education

High School Diploma or GED

Tools

EPRS

SCI

Cerner

IDX

McKesson

Job description

Children's National Hospital is seeking a Patient Access Representative to greet families, register patients, verify insurance and support scheduling within the Patient Access Department. The role involves handling demographic data, coordinating with departments, and ensuring smooth care start.

Strong customer service, organizational skills and computer proficiency are essential. Salary ranges from $20.75 to $40.99 per hour, with opportunities to float to ancillary access areas.