Patient Access Specialist — Warm Front Desk & Scheduling

10000 Sanford; Windom (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, is seeking a Patient Access Representative to provide extraordinary customer service to patients. You will be the first point of contact, creating a welcoming and safe environment whether on the phone or in the clinic.

Your responsibilities include greeting patients, verifying demographics, handling documents, collecting payments, coordinating registrations and scheduling, and assisting with referrals and pre-authorizations.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service

Phone etiquette

Medical terminology

Education

High school diploma or equivalent

Post-secondary education

One year of work experience in medical office

Job description

Sanford Health, the largest rural health system in the United States, is seeking a Patient Access Representative to provide extraordinary customer service to patients. You will be the first point of contact, creating a welcoming and safe environment whether on the phone or in the clinic.

Your responsibilities include greeting patients, verifying demographics, handling documents, collecting payments, coordinating registrations and scheduling, and assisting with referrals and pre-authorizations.