Patient Access Specialist – Streamlined Registration & Scheduling

CommonSpirit Health; Sugar Land (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health–Sugar Land Hospital is seeking a Patient Access Representative to register patients across hospital access points, including ED, main registration, and admitting.

You will verify demographics, insurance details, and documentation to support registration and billing, while maintaining privacy and regulatory compliance. The role emphasizes accuracy, strong customer service, and accountability in relationship-based care, with duties including scheduling, resolving discrepancies,

Qualifications

• High School graduate or GED at hire.
• At least 1 year healthcare/patient access experience preferred.
• Knowledge of patient registration procedures and health insurance payers.

Responsibilities

• Register patients across access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents for registration and billing.
• Explain patient financial responsibility and collect payments at the time of service.
• Schedule, confirm, and adjust patient appointments for timely access.
• Resolve routine registration and insurance discrepancies using established workflows.
• Provide patient support via phone and other channels per procedures.

Skills

Customer service

Accuracy

Communication

Education

High School Diploma or GED

Job description

St. Luke's Health–Sugar Land Hospital is seeking a Patient Access Representative to register patients across hospital access points, including ED, main registration, and admitting.

You will verify demographics, insurance details, and documentation to support registration and billing, while maintaining privacy and regulatory compliance. The role emphasizes accuracy, strong customer service, and accountability in relationship-based care, with duties including scheduling, resolving discrepancies,