Patient Access Representative

CommonSpirit Health; Sugar Land (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health–Sugar Land Hospital is seeking a Patient Access Representative to register patients across hospital access points, including ED, main registration, and admitting.

You will verify demographics, insurance details, and documentation to support registration and billing, while maintaining privacy and regulatory compliance. The role emphasizes accuracy, strong customer service, and accountability in relationship-based care, with duties including scheduling, resolving discrepancies,

Qualifications

• High School graduate or GED at hire.
• At least 1 year healthcare/patient access experience preferred.
• Knowledge of patient registration procedures and health insurance payers.

Responsibilities

• Register patients across access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents for registration and billing.
• Explain patient financial responsibility and collect payments at the time of service.
• Schedule, confirm, and adjust patient appointments for timely access.
• Resolve routine registration and insurance discrepancies using established workflows.
• Provide patient support via phone and other channels per procedures.

Skills

Customer service

Accuracy

Communication

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and escalation discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escape complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and document interaction per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, or real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Luke's Health–Sugar Land Hospital is a 100 bed facility serving residents of Fort Bend County and Southwest Houston. Our Family Birthing Center provides exceptional care in a spa-like setting, creating a VIP (Very Important Pregnancy) experience for growing families. Since opening in 2008, our dedicated team of physicians, nurses and support staff has proudly delivered expert, compassionate care to our community. Our services range from heart care and neuroscience to robotic surgery.

Pay Range

$19.01 - $26.85 /hour