Patient Access Specialist - Outpatient

Inova Health; Leesburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Paid parental leave

Flexible work schedules

Job summary

Inova Loudoun Hospital is looking for a dedicated Patient Access Specialist – Outpatient to join the team. This role will be full-time, Monday-Friday, 8:30 AM - 5:00 PM. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Join a mission-driven organization serving Northern Virginia communities and contributing to excellent patient care and

Qualifications

• High school diploma or GED is required.
• At least 1 year of patient access experience.

Responsibilities

• Manages patient intake, registration and documentation across multiple systems.
• Provides financial counseling and verifies insurance information.
• Coordinates referrals, scheduling and transportation needs as applicable.
• Ensures HIPAA and other regulatory compliance.

Skills

Patient access experience

Education

High School or GED

Job description

Job Description

Inova Loudoun Hospital is looking for a dedicated Patient Access Specialist – Outpatient to join the team. This role will be full-time, Monday-Friday, 8:30 AM - 5:00 PM.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offeringpaid time off, paid parental leave, flexible work schedules.

Patient Access Specialist – Outpatient Job Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications

• Education: High School or GED
• Experience: 1 year of patient access experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.