Patient Access Specialist Senior - Float Pool

Inova Health System; Leesburg (VA); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Retirement match (5%)

Tuition & student loan assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Loudoun Hospital is seeking a dedicated Patient Access Specialist Senior to join the Float Pool team. This full-time role covers evening and overnight shifts (3:00 PM - 11:30 PM / 11:00 PM - 7:30 AM) with rotating weekends and travel to Inova Loudoun Hospital and surrounding outpatient practices.

Inova is a national healthcare leader recognized for safety, quality, and patient experience, with strong benefits including health coverage, retirement match, education assistance, mental health

Qualifications

• Education: High School or GED
• Experience: 2 years of patient access experience
• Preferred: Experience in retail, customer service, or other service-oriented industry

Responsibilities

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with HIM on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Skills

Customer service

Communication

Attention to detail

Education

High School or GED

Job description

Inova Loudoun Hospital is looking for a dedicated Patient Access Specialist Senior to join the Float Pool team. This role will be full-time, evening/overnight, 3:00 PM - 11:30 PM/11:00 PM - 7:30 AM) with rotating weekends. Travel is required to Inova Loudoun Hospital & surrounding outpatient practices.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Senior - Float Pool Job Responsibilities;

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED

• Experience: 2 years of patient access experience

Preferred Qualifications:

• Experience: Recent experience in retail, customer service, or other service-oriented industry

• Travel: Must be willing to travel within posted location

• Schedule: Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum).

• Other: Fast thinking and versatile. Consistent employment with the same employer is a plus.