Patient Access Specialist: Smooth Registration & Scheduling

CommonSpirit Health; Williston (ND); On-site; USD 34,000 - 48,000; Full time

Job summary

CHI Williston Health, now part of CommonSpirit Health, seeks a Patient Access Representative to guide patients through registration, scheduling, and insurance verification at key access points like the Emergency Department and main admitting desk.

You will maintain accurate patient records in the electronic health record, clearly communicate financial responsibilities, and resolve discrepancies to ensure seamless clinical and billing workflows, even during peak periods.

Qualifications

• High school diploma or GED at hire.
• Preferred: 1 year healthcare experience in patient access.
• Knowledge of patient registration, health insurance payers, and real-time eligibility verifications preferred.

Responsibilities

• Perform patient registration at assigned access points with accurate demographics, benefits verification, and confidential EHR documentation.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Explain patient financial responsibilities using education tools and scripts; collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues per workflow.
• Provide patient-facing support via telephone and other approved channels, answering inquiries and routing calls.

Skills

Patient access

Insurance verification

EHR proficiency

Attention to detail

Customer service

Education

High School Diploma or GED

Tools

Electronic Health Record systems

Job description

CHI Williston Health, now part of CommonSpirit Health, seeks a Patient Access Representative to guide patients through registration, scheduling, and insurance verification at key access points like the Emergency Department and main admitting desk.

You will maintain accurate patient records in the electronic health record, clearly communicate financial responsibilities, and resolve discrepancies to ensure seamless clinical and billing workflows, even during peak periods.