Patient Access Specialist: Registration & Scheduling

Commonspirit-Health; Omaha (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

CHI Health Lakeside in West Omaha is hiring for a patient access role focused on registration, scheduling, and insurance verification. You will ensure accurate demographic and insurance data within the EHR and support patient access workflows during busy periods.

Collaborating with the healthcare team, you will maintain a positive patient experience, explain financial responsibilities, and assist with payments at the point of service while adhering to privacy and regulatory standards.

Qualifications

• High School Graduate or GED required.
• 1 year relevant experience in healthcare, patient access preferred, with knowledge of patient registration procedures, documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic info, insurance eligibility and benefits verification.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via phone and other approved channels, documenting interactions per procedures.

Skills

Patient registration procedures

Insurance verification

Customer service

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

CHI Health Lakeside in West Omaha is hiring for a patient access role focused on registration, scheduling, and insurance verification. You will ensure accurate demographic and insurance data within the EHR and support patient access workflows during busy periods.

Collaborating with the healthcare team, you will maintain a positive patient experience, explain financial responsibilities, and assist with payments at the point of service while adhering to privacy and regulatory standards.