Patient Access Specialist — Second Shift (2–10:30p)

Geisinger; Scranton (Lackawanna County); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Full health, dental, vision benefits

Tuition reimbursement

Paid time off (PTO)

Retirement plan with employer match

Life insurance and disability coverage

Employee wellness programs

Job summary

Geisinger in Scranton, PA is seeking a Patient Access Specialist to greet patients, verify demographics and insurance, and communicate financial obligations at the point of service.

The role handles multi-channel inquiries, schedules follow-up appointments, and ensures HIPAA compliance while maintaining confidentiality. This second shift position offers comprehensive benefits and growth opportunities.

Qualifications

• Interest in patient-facing front desk duties with accuracy in data entry.
• Demonstrates understanding of insurance processes and confidentiality.
• Ability to handle financial transactions and explain costs to patients.

Responsibilities

• Check in patients and verify demographics accurately.
• Explain insurance responses and assign coverage per encounter.
• Collect fees at time of service and communicate financial obligations.
• Schedule follow-up appointments and coordinate referrals as needed.
• Handle multi-channel messages about appointments, prescriptions, and complaints.
• Maintain HIPAA privacy and patient rights; ensure confidentiality.

Skills

Patient check-in

Demographic verification

Insurance verification

HIPAA compliance

Financial counseling

Cash posting

Customer service

Job description

Geisinger in Scranton, PA is seeking a Patient Access Specialist to greet patients, verify demographics and insurance, and communicate financial obligations at the point of service.

The role handles multi-channel inquiries, schedules follow-up appointments, and ensures HIPAA compliance while maintaining confidentiality. This second shift position offers comprehensive benefits and growth opportunities.