Patient Access & Scheduling Coordinator

Geisinger; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Job summary

Geisinger in United States (State College area) is seeking a healthcare access professional to manage patient check-in, verify demographics, and communicate insurance requirements at the point of service. The role involves handling patient disclosures, collecting fees, and scheduling follow-up appointments as needed.

Responsibilities include processing insurance responses, coordinating referrals, and maintaining accurate medical records while upholding privacy and HIPAA guidelines in an office

Responsibilities

• Checks patients in for appointments and accurately verifies demographics.
• Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands guidelines and insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient visits by scheduling follow-up appointments including specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance expectations.
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Job description

Geisinger in United States (State College area) is seeking a healthcare access professional to manage patient check-in, verify demographics, and communicate insurance requirements at the point of service. The role involves handling patient disclosures, collecting fees, and scheduling follow-up appointments as needed.

Responsibilities include processing insurance responses, coordinating referrals, and maintaining accurate medical records while upholding privacy and HIPAA guidelines in an office