Patient Access Specialist: Streamlined Check-In & Billing

Geisinger; Scranton (Lackawanna County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Multiple medical plan choices

FSA/HSA options

Company-paid life insurance

401(k) with Geisinger contributions

Generous PTO

Tuition reimbursement up to $5,000

Wellness program

Family-friendly support

Employee Assistance Program

Voluntary benefits

Job summary

Geisinger in Scranton, PA, is seeking a detail-oriented Patient Access representative to verify patient demographics at check-in and interpret insurance responses. The role requires explaining financial responsibilities, posting payments, and communicating with patients about costs and follow-up needs.

The position operates in a typical office setting, emphasizing confidentiality, accuracy, and timely coordination of referrals, pre-certifications, and scheduling.

Qualifications

• Reads and interprets insurance responses and assigns primary/secondary/tertiary coverage.
• Maintains patient confidentiality and adheres to HIPAA guidelines.
• Handles cash posting and communicates financial obligations to patients.

Responsibilities

• Check-in patients and verify demographics.
• Discuss and collect fees at time of service.
• Schedule follow-up appointments and referrals.
• Process insurance responses and patient financials.
• Maintain medical records and recall/reschedule lists.
• Handle multi-channel messages regarding appointments, referrals, prescriptions, and complaints.

Skills

Patient check-in

Insurance verification

HIPAA compliance

Cash handling

Medical records maintenance

Scheduling follow-ups

Clear communication

Job description

Geisinger in Scranton, PA, is seeking a detail-oriented Patient Access representative to verify patient demographics at check-in and interpret insurance responses. The role requires explaining financial responsibilities, posting payments, and communicating with patients about costs and follow-up needs.

The position operates in a typical office setting, emphasizing confidentiality, accuracy, and timely coordination of referrals, pre-certifications, and scheduling.