Patient Access Specialist: Seamless Intake & Insurance

CommonSpirit Health; Redding (CA); On-site; USD 48,000 - 58,000; Full time

Job summary

Mercy Medical Center Redding is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will greet patients, collect data, verify insurance, collect payments, schedule appointments, and coordinate referrals.

You will apply strong customer service, critical thinking, and knowledge of billing and medical terminology to ensure a seamless experience. This role requires attention to regulatory details and accurate data entry in the hospital information system.

Qualifications

• High School Graduate General Studies or GED.
• Minimum 2 years in a hospital Patient Registration or related revenue cycle role.
• Minimum 1 year in customer service, preferably healthcare.
• Experience in requesting and processing financial payments.

Responsibilities

• Manage patient intake in person or by phone, including check-in and check-out.
• Validate insurance benefits and collect data and payments at point of service.
• Schedule appointments, process referrals and authorizations, and document in the ADT system.
• Ensure pre-registration requirements are completed ahead of service date when possible.
• Adhere to CMS and hospital regulatory requirements and maintain accurate records.

Skills

Customer service

Insurance verification

Billing knowledge

Data entry

Education

High School Diploma or GED

Job description

Mercy Medical Center Redding is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will greet patients, collect data, verify insurance, collect payments, schedule appointments, and coordinate referrals.

You will apply strong customer service, critical thinking, and knowledge of billing and medical terminology to ensure a seamless experience. This role requires attention to regulatory details and accurate data entry in the hospital information system.