Patient Access Specialist: Scheduling, Insurance & Billing

Inova Health; Fairfax (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

Retirement match

Education assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Fair Oaks Hospital in Fairfax, VA seeks a Patient Access Associate for a full-time evening shift (11:00 am – 7:30 pm), Monday through Friday. You will admit and schedule patients, verify insurance, and provide upfront financial counseling.

Join a team recognized for safety and patient experience within a large health system offering comprehensive benefits and growth opportunities.

Qualifications

• Customer service experience preferred.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Skills

Customer service

Education

High School Diploma or GED

Job description

Inova Fair Oaks Hospital in Fairfax, VA seeks a Patient Access Associate for a full-time evening shift (11:00 am – 7:30 pm), Monday through Friday. You will admit and schedule patients, verify insurance, and provide upfront financial counseling.

Join a team recognized for safety and patient experience within a large health system offering comprehensive benefits and growth opportunities.