Patient Access & Financial Concierge

Inova Health; Fairfax (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

5% retirement matching

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Fairfax Medical Campus is seeking a dedicated Patient Access Specialist to join the team. This full-time role (Mon-Fri, 6:30am-3:00pm) supports Fairfax Hospital and multiple departments within the Inova Center for Personalized Health.

You will admit/schedule patients, verify insurance, and provide financial counseling according to Inova Health System's Service Excellence standards. The position involves coordinating patient intake, documentation, scheduling, and referrals, while navigating

Qualifications

• Education: High School or GED.
• Experience: 1 year of patient access experience.

Responsibilities

• Patient intake, registration & documentation: manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & technology operations: prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case management tasks: coordinates documentation and follows up on case-related tasks.
• Financial counseling: assesses coverage and initiates financial assistance.
• Insurance & contract coordination: applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & patient concerns: resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: educates patients and reports usage trends on kiosks.
• Patient communication & advocacy: coordinates with departments, tailors messaging, and supports patients.
• Referrals: validates insurance and tracks referral status.
• Scheduling: schedules specialty visits and coordinates preparation.
• Transport: coordinates special needs transport.
• HIM coordination: resolves minor chart issues and assists with release of information (ROI).
• Utilization review coordination: provides documentation to utilization review (UR) teams.

Skills

Patient intake

Registration

Documentation

Financial counseling

Insurance coordination

Kiosk usage

Patient communication

Referral tracking

Scheduling

HIM coordination

Utilization review coordination

Education

High School or GED

Job description

Inova Fairfax Medical Campus is seeking a dedicated Patient Access Specialist to join the team. This full-time role (Mon-Fri, 6:30am-3:00pm) supports Fairfax Hospital and multiple departments within the Inova Center for Personalized Health.

You will admit/schedule patients, verify insurance, and provide financial counseling according to Inova Health System's Service Excellence standards. The position involves coordinating patient intake, documentation, scheduling, and referrals, while navigating