Patient Access Specialist: Scheduling & Care Experience

Serenity Healthcare; Lehi (UT); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

90% employer-paid medical, dental, and

401(k) retirement plan

10 PTO days to start, increasing to 15

10 paid holidays

Employee referral bonuses

Clear career growth opportunities

Ongoing development and professional 


Job summary

Serenity Healthcare in Lehi, UT is seeking a Patient Access Coordinator to optimize provider schedules and enhance patient experiences. This admin role focuses on scheduling, messaging, and ensuring care continuity between appointments.

You will handle referrals, manage patient communications via portal and email, and educate patients on treatment options. No healthcare background required; comprehensive training is provided. On-site, full-time with four 10-hour shifts Mon-Sat.

Qualifications

• Strong organizational skills with the ability to balance multiple workloads.
• Proven ability to remain calm, solution-oriented in a fast-paced environment.
• Willingness to learn new technology and software systems.
• Excellent communication with patients and teams.
• Detail-oriented with strong follow-through.

Responsibilities

• Maximize provider schedules for ~5 hours daily, contact patients for appointment adjustments.
• Handle 4–5 hours daily of referrals and patient messages via portal/email.
• Educate patients on treatment importance and available resources.
• Assist patients over the phone with scheduling.

Skills

Organizational skills

Multitasking

Communication

Problem solving

Calm under pressure

Learning new tech

Job description

Serenity Healthcare in Lehi, UT is seeking a Patient Access Coordinator to optimize provider schedules and enhance patient experiences. This admin role focuses on scheduling, messaging, and ensuring care continuity between appointments.

You will handle referrals, manage patient communications via portal and email, and educate patients on treatment options. No healthcare background required; comprehensive training is provided. On-site, full-time with four 10-hour shifts Mon-Sat.