Patient Access Coordinator

Serenity Healthcare; Lehi (UT); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

90% employer-paid medical, dental, and

401(k) retirement plan

10 PTO days to start, increasing to 15

10 paid holidays

Employee referral bonuses

Clear career growth opportunities

Ongoing development and professional 


Job summary

Serenity Healthcare in Lehi, UT is seeking a Patient Access Coordinator to optimize provider schedules and enhance patient experiences. This admin role focuses on scheduling, messaging, and ensuring care continuity between appointments.

You will handle referrals, manage patient communications via portal and email, and educate patients on treatment options. No healthcare background required; comprehensive training is provided. On-site, full-time with four 10-hour shifts Mon-Sat.

Qualifications

• Strong organizational skills with the ability to balance multiple workloads.
• Proven ability to remain calm, solution-oriented in a fast-paced environment.
• Willingness to learn new technology and software systems.
• Excellent communication with patients and teams.
• Detail-oriented with strong follow-through.

Responsibilities

• Maximize provider schedules for ~5 hours daily, contact patients for appointment adjustments.
• Handle 4–5 hours daily of referrals and patient messages via portal/email.
• Educate patients on treatment importance and available resources.
• Assist patients over the phone with scheduling.

Skills

Organizational skills

Multitasking

Communication

Problem solving

Calm under pressure

Learning new tech

Job description

Location: Lehi, UT

Employment Type: Full-Time | On-Site Only

Pay: $18.50/hr

Shift work required: 4 shifts of 10 hours, Mon-Sat

Position Summary

Serenity is growing, and we're looking for a Patient Access Coordinator who is passionate about helping people and driving exceptional patient experiences. This is an ideal opportunity for someone with administrative/back desk experience to further develop their skills and improve people's lives while doing so.

This is a role focused on optimizing provider schedules and handling communication with our patients. You'll spend the day creating opportunities for patients to be seen sooner and helping retain patients who no longer have an appointment. In between your time scheduling, you will continue offering dedicated care to our patients by handling incoming messages and other requests so that their treatment can continue between appointments.

If you enjoy helping others, thrive in a fast-paced environment, adapt quickly to change, have an eye for detail, and the desire to overcome the roadblocks stopping people from getting the care they need, we'd love to meet you.

What You'll Own

• Spend approximately 5 hours each day maximizing the time utilized on our providers' schedules. This includes being proactive and taking the initiative to contact patients when their appointments need to be adjusted, offering sooner availability to those on a waitlist, contacting patients who no longer have a follow-up appointment scheduled, and more.
• Spend approximately 4-5 hours each day handling incoming referrals from other practices and incoming requests/messages from patients through platforms like our portal and email.
• Educating patients on the importance of their treatment, what resources are available, and offering solutions to continue care based on their personal needs.
• Assisting patients over the phone with scheduling.

Qualifications

• Strong aptitude for learning new technology and software systems.
• Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
• Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
• A positive attitude and self-driven motivation.
• Have the desire to learn, improve, and rise above expectations.
• Mental health or healthcare experience is not required—we provide comprehensive training.

What's In It For You

• Competitive pay
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
• Employee referral bonuses
• Clear career growth opportunities into Supervisor, Clinical, and Operations roles
• Ongoing development and professional coaching

About Serenity

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our PCC Admin Agents strive to make every interaction meaningful and put patients first. They play a critical role in ensuring every patient receives an exceptional experience.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.