Patient Access & Scheduling Specialist

Serenity Mental Health Centers; Lehi (UT); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

401(k) plan

PTO & holidays

Referral bonuses

Career growth

Coaching

Job summary

Serenity Mental Health Centers in Lehi, UT seeks a Patient Access Coordinator to optimize provider schedules and communicate with patients. This full-time, on-site role involves four 10-hour shifts per week, primarily focusing on scheduling and patient outreach to improve access to care.

No healthcare experience is required as comprehensive training is provided to help you deliver exceptional patient experiences and manage referrals and messages effectively.

Qualifications

• Strong aptitude for learning new technology and software systems.
• Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
• Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
• A positive attitude and self-driven motivation.
• Desire to learn, improve, and rise above expectations.

Responsibilities

• Spend approximately 5 hours each day maximizing the time utilized on our providers’ schedules, including proactively contacting patients when appointments need to be adjusted and offering sooner availability to those on a waitlist.
• Spend approximately 4-5 hours each day handling incoming referrals from other practices and patient messages through portals and email.
• Educating patients on the importance of their treatment, available resources, and solutions to continue care.
• Assisting patients over the phone with scheduling.

Skills

Learning new technology

Organizational skills

Calm under pressure

Positive attitude

Desire to learn

Job description

Serenity Mental Health Centers in Lehi, UT seeks a Patient Access Coordinator to optimize provider schedules and communicate with patients. This full-time, on-site role involves four 10-hour shifts per week, primarily focusing on scheduling and patient outreach to improve access to care.

No healthcare experience is required as comprehensive training is provided to help you deliver exceptional patient experiences and manage referrals and messages effectively.