Patient Access Specialist: Scheduling & Care Advocate

Variety Care; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Variety Care in Oklahoma City is seeking a Specialist, Patient Access to join our Department: Patient Access. The role handles scheduling and access to Variety Care services, delivers excellent customer service, answers calls, and supports teams with efficient care delivery.

You will work with EPIC scheduling, HIPAA compliance, and patient data, requiring strong communication, confidentiality, and organization in a fast-paced setting. Bilingual abilities are a plus.

Qualifications

• High School Diploma or GED.
• Computer experience, data entry.
• Direct experience working with the public in customer service.
• Expert communication-listening skills.
• Experience working with confidential information.
• Expert organizational skills - able to concentrate, and prioritize work in an active environment.
• Expert communication skills-ability to handle conflict, critical thinking and empathy-patient and customer service focused.

Responsibilities

• Provides excellent customer service and appropriate telephone etiquette at all times and schedules the patient based on their needs.
• Provides good verbal communication through active listening skills; personalized and attentive service and a caring and thoughtful attitude.
• Manages all incoming telephone calls and represents the VC health center as a first point of contact with a pleasant and professional demeanor.
• Strives to consistently meets and/or exceeds individual Patient Access performance measures.
• Proficient in EPIC (EMR) scheduling and Patient Access workflows to ensure appropriate documentation in patient communication, inbasket messaging, and patient data.
• Follows HIPAA guidelines and OCHS Privacy policy and procedure.

Skills

Customer service

Active listening

Empathy

Conflict management

Organizational skills

Education

High School Diploma or GED

Tools

EPIC

Job description

Variety Care in Oklahoma City is seeking a Specialist, Patient Access to join our Department: Patient Access. The role handles scheduling and access to Variety Care services, delivers excellent customer service, answers calls, and supports teams with efficient care delivery.

You will work with EPIC scheduling, HIPAA compliance, and patient data, requiring strong communication, confidentiality, and organization in a fast-paced setting. Bilingual abilities are a plus.