Patient Access & Scheduling Specialist

VARIETY CARE INC; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Variety Care Inc. in Oklahoma City, OK, is seeking a Patient Access Specialist to serve as the first point of contact for patients, schedule appointments, and connect patients with the right care teams.

Your role focuses on delivering excellent customer service, maintaining HIPAA compliance, and coordinating with care teams to ensure timely access to services across clinics, including telehealth connections when appropriate.

Qualifications

• High School Diploma or GED.
• Computer experience, data entry.
• Direct experience in public/customer service in retail or phone.
• Excellent listening and communication skills.
• Experience handling confidential information.
• Strong organizational skills in a fast-paced environment.
• Excellent conflict resolution, critical thinking and empathy in service.

Responsibilities

• Schedule appointments and provide access to Variety Care services across clinics.
• Provide excellent customer service and telephone etiquette.
• Answer calls and coordinate telehealth or connect patients to resource departments.
• Collaborate with care teams to ensure efficient delivery of care.
• Maintain knowledge of services and document appropriately in scheduling and EMR systems.
• Follow HIPAA guidelines and privacy policies.
• Attend meetings and trainings for continuous quality improvement.
• Collect accurate patient information during calls.

Skills

Communication skills

Listening skills

Data entry

Confidential data handling

Organizational skills

Customer service experience

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

EPIC

Job description

Variety Care Inc. in Oklahoma City, OK, is seeking a Patient Access Specialist to serve as the first point of contact for patients, schedule appointments, and connect patients with the right care teams.

Your role focuses on delivering excellent customer service, maintaining HIPAA compliance, and coordinating with care teams to ensure timely access to services across clinics, including telehealth connections when appropriate.