Patient Access Specialist: Scheduling & Billing Support

Allegheny Clinic; Sewickley (Allegheny County); On-site; USD 38,000 - 62,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access professional to handle scheduling, preregistration, and financial clearance processes for patients and families. The role emphasizes clear communication of financial responsibilities and accurate data collection to ensure smooth billing workflows.

The position supports a positive patient experience, collaborates with physicians, staff, and external partners, and adheres to HIPAA and company policies.

Qualifications

• Minimum High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.
• Experience operating a PC and using software applications.
• Preferred Medical terminology and obtaining insurance verifications Call/Service Center experience.

Responsibilities

• Schedules and preregisters patients; verifies demographic data and benefits; ensures accurate plan codes and COB.
• Verifies insurance information via payor contacts or online verification systems; communicates authorization/referral needs.
• Identifies patient financial responsibilities; estimates, collects, and records payments; supports reconciliation.
• Delivers positive patient experience and maintains relationships with patients, AHN leadership, staff, and external contacts.
• Maintains productivity and participates in training; follows AHN policies and completes required sessions.
• Performs other duties as assigned.

Skills

PC literacy

Customer service

Medical terminology

Education

High school diploma or GED

1 year related experience

Tools

Insurance verification systems

CRM software

Job description

Allegheny Health Network is seeking a Patient Access professional to handle scheduling, preregistration, and financial clearance processes for patients and families. The role emphasizes clear communication of financial responsibilities and accurate data collection to ensure smooth billing workflows.

The position supports a positive patient experience, collaborates with physicians, staff, and external partners, and adheres to HIPAA and company policies.