Patient Access Specialist: Scheduling, Authorization & Billing

Nicklaushealth; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaushealth is seeking an Administrative Clerk to greet patients and families, collect demographics, third-party payer information, and identify patients for scheduling or pre-registration. You will assist with check-in, obtain authorizations, and collect payments when required.

Fluency in English is required; Spanish strongly preferred. You will use the hospital systems to enter data, verify insurance, explain charges, and guide clients with courtesy while maintaining confidentiality in a

Qualifications

• 1 year of customer service experience.
• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system-wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays

Responsibilities

• Greets patients and families in person or on the telephone in a respectful and empathetic manner.
• Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services.
• Obtains authorization and collects payments when required.
• Complies with HIPAA and EMTALA regulations.
• Interviews patients/families to obtain information to schedule or pre-register/register.
• Verifies third party payer information and obtains necessary authorizations.
• Documents activities in the Collection Notes file and other hospital systems.
• Directs families to appropriate locations and notifies Risk Management as needed.
• Notifies management of insurance/financial discrepancies for approval.
• Schedules hospital services and triages inquiries as needed.

Skills

Customer service

English communication

Spanish language

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nicklaushealth is seeking an Administrative Clerk to greet patients and families, collect demographics, third-party payer information, and identify patients for scheduling or pre-registration. You will assist with check-in, obtain authorizations, and collect payments when required.

Fluency in English is required; Spanish strongly preferred. You will use the hospital systems to enter data, verify insurance, explain charges, and guide clients with courtesy while maintaining confidentiality in a