Patient Access Specialist – Rehab & Financial Counseling

Inova Health; Fairfax (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Job summary

Inova Center Willow Oaks Physical Medicine & Rehabilitation, part of Inova Health, is seeking a dedicated Patient Access Associate to join our team. This full-time role runs 6:30am–3:00pm, Monday–Friday, and focuses on admitting and scheduling patients, verifying insurance, and providing financial counseling to patients.

You will use the EMR and eligibility tools, process registrations, coordinate referrals and transport, and help patients navigate billing with empathy while maintaining HIPAA

Qualifications

• High School Diploma or GED required.
• 1 year customer service or healthcare experience preferred.
• Strong communication and data-entry skills.

Responsibilities

• Register patients, verify identity and insurance.
• Use EMR and eligibility tools to complete registrations.
• Provide financial counseling and collect payments.

Skills

Customer service

Healthcare administration

Insurance verification

Financial counseling

Education

High School Diploma or GED

Job description

Inova Center Willow Oaks Physical Medicine & Rehabilitation, part of Inova Health, is seeking a dedicated Patient Access Associate to join our team. This full-time role runs 6:30am–3:00pm, Monday–Friday, and focuses on admitting and scheduling patients, verifying insurance, and providing financial counseling to patients.

You will use the EMR and eligibility tools, process registrations, coordinate referrals and transport, and help patients navigate billing with empathy while maintaining HIPAA