Patient Access Associate Health Center

Inova Health; Alexandria (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching

Education assistance and student loan

Mental health support

Paid time off

Job summary

Inova Health is seeking a dedicated Patient Access Associate at the Lorton Health Center for full-time, 3:00 p.m. – 11:30 p.m. Monday–Friday with every-other-weekend shifts.

You will admit and schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards. Inova Health is a nationally recognized health system prioritizing safety, quality, and patient experience.

Qualifications

• Education: High School Diploma or GED.
• Preferred: 1 year customer service experience or 1 year in a healthcare setting.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.

Skills

Customer service

Healthcare setting

Education

High School Diploma or GED

Job description

Inova Lorton Health Center is looking for a dedicated Patient Access Associate to join our team. This role will be full-time, 3:00p-11:30p, Monday-Friday, with shifts every other weekend. As a Patient Access Associate, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED

Preferred Qualifications:

• 1 year customer service experience or 1 year' experience in a healthcare setting.