Patient Access Associate Physical Medicine & Rehabilitation

Inova Health; Fairfax (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Job summary

Inova Center Willow Oaks Physical Medicine & Rehabilitation, part of Inova Health, is seeking a dedicated Patient Access Associate to join our team. This full-time role runs 6:30am–3:00pm, Monday–Friday, and focuses on admitting and scheduling patients, verifying insurance, and providing financial counseling to patients.

You will use the EMR and eligibility tools, process registrations, coordinate referrals and transport, and help patients navigate billing with empathy while maintaining HIPAA

Qualifications

• High School Diploma or GED required.
• 1 year customer service or healthcare experience preferred.
• Strong communication and data-entry skills.

Responsibilities

• Register patients, verify identity and insurance.
• Use EMR and eligibility tools to complete registrations.
• Provide financial counseling and collect payments.

Skills

Customer service

Healthcare administration

Insurance verification

Financial counseling

Education

High School Diploma or GED

Job description

Inova Center Willow Oaks Physical Medicine & Rehabilitation is looking for a dedicated Patient Access Associate to join our team. This role will be full-time 6:30am-3:00pm, Monday-Friday. As a Patient Access Associate, you will adhere to Inova Health System's \"Service Excellence\" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED

Preferred Qualifications:

• 1 year customer service experience or 1 year' experience in a healthcare setting.