Patient Access Specialist Multispecialty Clinic

Inova Health; Alexandria (VA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Wellness program for team members

Retirement plan with 5% match

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health sessions for team and aff

Descripción de la vacante

Inova Multispecialty Clinic – Oakville is seeking a dedicated Patient Access Specialist to join our team. This full-time role operates Monday–Friday, 8-hour shifts between 7:30am and 5:00pm.

You will admit and schedule patients, verify insurance, and provide financial counseling as part of Inova Health System's Service Excellence standards. We offer strong benefits and a culture recognized for safety, quality, and patient experience.

Formación

• High School or GED required.
• 1 year of patient access experience preferred.
• Experience using EPIC EHR system is a plus.

Responsabilidades

• Admit, register and document patient information.
• Explain and apply insurance verifications and financial counseling.
• Coordinate scheduling of specialty visits and follow-ups.
• Navigate multiple systems efficiently and maintain accurate records.
• Communicate with patients and departments to resolve issues and guide next steps.
• Assist with release of information and HIM coordination as needed.

Conocimientos

Patient access

Communication

Customer service

Care coordination

Educación

High School or GED

Herramientas

EPIC EHR

Descripción del empleo

Inova Multispecialty Clinic - Oakville is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, 8-hour shifts, between 7:30am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.

Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience

Preferred Qualifications:

• Experience using EPIC EHR system