Patient Access Navigator - Pulmonology

Inova Health System; Fairfax (VA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matches 5%

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health coaching or therapy

Job summary

Inova Pulmonology Willow Oaks seeks a dedicated Patient Access Specialist to join the team in a full-time, Monday–Friday role (8:00am–5:00pm). You will adhere to Inova Health System's Service Excellence standards while admitting and scheduling patients, conducting insurance verifications, and providing financial counseling.

Inova Health System is a national leader in safety, quality, and patient experience, consistently recognized as a top employer in the D.C. metro area and beyond.

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare patient access experience, or 1 year experience in healthcare revenue cycle, or bachelor's degree.
• 2 years of customer service experience.
• 1 year healthcare experience patient access experience.

Responsibilities

• Admit/schedule patients and conduct insurance verifications.
• Provide financial counseling to patients.
• Communicate scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Explain insurance benefits and patient liability using appropriate communication methods.
• Identify and communicate payroll authorization and referral requirements to patients.
• Report safety hazards/violations and take action to protect the environment and guests.
• Maintain high accuracy while improving workflow and reducing repetitive errors by revising procedures.
• Escalate issues to appropriate parties when a problem requires further input.

Job description

Inova Pulmonology Willow Oaks seeks a dedicated Patient Access Specialist to join the team in a full-time, Monday–Friday role (8:00am–5:00pm). You will adhere to Inova Health System's Service Excellence standards while admitting and scheduling patients, conducting insurance verifications, and providing financial counseling.

Inova Health System is a national leader in safety, quality, and patient experience, consistently recognized as a top employer in the D.C. metro area and beyond.