Patient Access Specialist: Registration & Verification

UnityPoint Health; Madison (WI); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental insurance

Health insurance

Vision insurance

Paid holidays

Short-term disability

Long-term disability

Pet insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Madison, WI seeks a Patient Access Representative to support admissions, registrations, insurance verification and scheduling with a welcoming experience.

You will collect demographic and insurance data accurately, verify coverage, explain financial obligations, and route calls professionally. This role emphasizes compliance, timely workflows, and collaboration with central scheduling.

Qualifications

• High School Diploma or equivalent.
• At least two years of customer service or healthcare related experience preferred.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
• Maintain strong knowledge of insurance plans and verification processes
• Answer and route phone calls professionally; take accurate messages
• Educate patients on financial obligations, including point of service (POS) collections and estimates
• Assist with patient self-service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk-in procedures and collaborate with central scheduling regarding other needs

Skills

Customer service

Healthcare experience

Education

High School Diploma

Job description

UnityPoint Health in Madison, WI seeks a Patient Access Representative to support admissions, registrations, insurance verification and scheduling with a welcoming experience.

You will collect demographic and insurance data accurately, verify coverage, explain financial obligations, and route calls professionally. This role emphasizes compliance, timely workflows, and collaboration with central scheduling.