Patient Access Specialist: Registration, Scheduling & Support

CommonSpirit Health; Mount Sterling (KY); On-site; USD 32,000 - 43,000; Full time

Job summary

Saint Joseph Mount Sterling is seeking a Patient Access Registrar to perform patient registration and admitting functions across hospital access points, ensuring accurate demographic and insurance information is captured in the electronic health record.

You will communicate with patients and families, schedule appointments, collect payments as appropriate, and collaborate with the care team to support timely access to care while upholding privacy and compliance standards.

Qualifications

• High School diploma or GED (upon hire).
• 1 year of customer service experience preferred.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Customer service

Education

High School Diploma or GED

Job description

Saint Joseph Mount Sterling is seeking a Patient Access Registrar to perform patient registration and admitting functions across hospital access points, ensuring accurate demographic and insurance information is captured in the electronic health record.

You will communicate with patients and families, schedule appointments, collect payments as appropriate, and collaborate with the care team to support timely access to care while upholding privacy and compliance standards.