Patient Access Specialist: Registration & Scheduling

St-Michael-Medical-Center; Silverdale (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

St-Michael-Medical-Center seeks a patient access representative to handle patient registration and intake across multiple access points, ensuring accurate demographic and insurance data. You will support scheduling, documentation, and billing workflows while delivering compassionate, patient-centered service.

Responsibilities include verifying eligibility, collecting payments when appropriate, and escalating complex issues per policy.

Qualifications

• High school diploma or GED required upon hire.
• At least 1 year of relevant experience in healthcare or patient access is preferred.
• Familiarity with patient registration procedures and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and insurance verification.
• Accurately scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate patient financial responsibility using established scripts and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues.
• Provide patient-facing support via phone and other approved channels, routing calls and documenting interactions.

Education

High School Diploma

GED

Job description

St-Michael-Medical-Center seeks a patient access representative to handle patient registration and intake across multiple access points, ensuring accurate demographic and insurance data. You will support scheduling, documentation, and billing workflows while delivering compassionate, patient-centered service.

Responsibilities include verifying eligibility, collecting payments when appropriate, and escalating complex issues per policy.