Patient Access Specialist: Registration & Scheduling

Sentara Hospitals; Harrisonburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Job summary

Sentara RMH Medical Center in Harrisonburg, VA is hiring Patient Access Representatives for day, evening and night shifts in the ED and outpatient settings. The role handles patient registration, verifies identity, scans documents, enters demographics, collects co-pays, and coordinates with service areas.

Training provided; strong customer service and data entry skills are required. You will greet patients, enhance patient flow, and support billing and privacy compliance.

Qualifications

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• 2 years experience in Customer Service or Data Entry (Required)
• Proficiency in computer keyboarding (Required)
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology (Preferred)
• Strong interpersonal skills and good grammar, spelling and punctuation

Responsibilities

• Register patients by verifying identity and selecting correct records
• Review schedules and physician orders to register for the appropriate service
• Scan insurance cards, IDs, Living Wills, and POAs
• Enter demographic and insurance data into the EHR
• Explain and complete complex regulatory and privacy documents
• Explain and collect co-payments, deposits and balances; perform transactions securely
• Greet patients and families, answer questions, and direct to the right service area
• May perform scheduling, pre-admission and discharge duties; provide updates to families

Skills

Customer service

Data entry

Keyboarding

Medical terminology

Interpersonal skills

Grammar and spelling

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree considered in lieu of two years experience

Tools

ICD-9/CPT coding

Job description

Sentara RMH Medical Center in Harrisonburg, VA is hiring Patient Access Representatives for day, evening and night shifts in the ED and outpatient settings. The role handles patient registration, verifies identity, scans documents, enters demographics, collects co-pays, and coordinates with service areas.

Training provided; strong customer service and data entry skills are required. You will greet patients, enhance patient flow, and support billing and privacy compliance.