Patient Access Specialist: Registration & Insurance Expert

Trinity Health; Lavonia (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health in Georgia seeks a Patient Access professional to handle outpatient and inpatient registration, verify insurance, and collect patient payments. The role supports compliance with payer requirements and Medicare guidelines, while guiding patients and hospital staff with accurate information.

The position emphasizes attention to financial clearance, benefits explanation, and cross-functional collaboration within a hospital setting. Prior patient access experience is preferred.

Qualifications

• Minimum one (1) year customer service experience.
• Knowledge of medical terminology preferred.
• Ability to explain insurance benefits and required authorizations.
• Familiarity with diagnostic and procedural coding is a plus.

Responsibilities

• Register patients for outpatient and inpatient services.
• Perform insurance verification and collect patient financial liability payments.
• Ensure patients meet financial requirements including Medicare) and payer pre-certifications & referrals.
• Provide general information to hospital users, patients, families and physician offices.
• Distribute analytical reports and support operational projects as needed.

Skills

Customer service

Insurance verification

Medical terminology

Communication

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA within 1 year (credential)

Job description

Trinity Health in Georgia seeks a Patient Access professional to handle outpatient and inpatient registration, verify insurance, and collect patient payments. The role supports compliance with payer requirements and Medicare guidelines, while guiding patients and hospital staff with accurate information.

The position emphasizes attention to financial clearance, benefits explanation, and cross-functional collaboration within a hospital setting. Prior patient access experience is preferred.