Patient Access Specialist – Registration & Care Support

r1rcm; Waco (TX); On-site; USD 20,000 - 26,000; Part time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast and compassionate access to care across multiple systems.

You will handle check-in, collect demographics, discuss insurance coverage, collect co-pays, and support care teams to keep patient flow smooth while enhancing the patient experience and revenue cycle.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Interpersonal skills and professionalism.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Exceptional customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast and compassionate access to care across multiple systems.

You will handle check-in, collect demographics, discuss insurance coverage, collect co-pays, and support care teams to keep patient flow smooth while enhancing the patient experience and revenue cycle.