Patient Access Specialist - PRN/On-Call

R1 RCM; Middleburg (FL); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Cross-training across departments

Competitive benefits package

Job summary

R1 RCM Inc. in Florida seeks a Customer Service Representative - Patient Registration. This PRN, part-time role puts you at the front line of patient access, ensuring fast, compassionate registration and clear communication in a hospital setting.

You’ll work across multiple computer systems, answer phones, verify insurance details, collect co-pays, and support timely access to care while collaborating with nurses and care teams. Prior healthcare background is not required as training is provided.

Qualifications

• High School Diploma or GED required.
• Healthcare/registration experience is a plus.
• Must be able to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and clarity.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Background check clearance

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Florida seeks a Customer Service Representative - Patient Registration. This PRN, part-time role puts you at the front line of patient access, ensuring fast, compassionate registration and clear communication in a hospital setting.

You’ll work across multiple computer systems, answer phones, verify insurance details, collect co-pays, and support timely access to care while collaborating with nurses and care teams. Prior healthcare background is not required as training is provided.