Patient Access Specialist - Part-Time Frontline Care

R1-Rc; Lehi (UT); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Inc. in Lehi, UT is seeking a part-time PRN Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast, compassionate access to care across multiple systems. You’ll perform check‑in, answer phones, gather accurate patient information, collect co-pays and provide cost estimates, navigate insurance plans, and collaborate with nurses and care teams to keep patient flow smooth.

No healthcare background? We’ll train you.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication

Multitasking

Attention to detail

Insurance verification (a plus)

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Lehi, UT is seeking a part-time PRN Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast, compassionate access to care across multiple systems. You’ll perform check‑in, answer phones, gather accurate patient information, collect co-pays and provide cost estimates, navigate insurance plans, and collaborate with nurses and care teams to keep patient flow smooth.

No healthcare background? We’ll train you.