Access Representative, Admitting & Registration, Full-Time, Second Shift

UC Health; Cincinnati (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking a Registration Specialist to support patient access and accurate data collection. You will create Epic accounts from scheduling appointments, collect demographic and insurance information, and ensure documentation complies with MSP requirements.

Ideal candidates have a high school diploma or GED, strong analytical and communication skills, and 1–3 years of experience in registration, billing, customer service, or managed care.

Qualifications

• High school diploma or GED required.
• Analytical skills; able to problem solve.
• Computer literacy.
• Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.
• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

Responsibilities

• Create Epic accounts from scheduling appointment. Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create, update and secure accounts.
• Screens and completes all required documentation and prioritizes all insurance coverage as primary, secondary, and tertiary.
• Completes required MSP questionnaires for all appropriate patients.
• Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
• Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation.
• Effectively organizes prioritization of Daily Worklist task. Ensures Worklist coding is consistent with documentation in LastWord.
• Must maintain facility established productivity standards and Patient Accounts Quality Guidelines.
• Reports improvements, problems and changes as it relates to insurance verification to Department Management.

Skills

Analytical skills

Excellent communication

Problem solving

Computer literacy

Customer service

Independent work

Education

High school diploma or GED

Tools

Epic

Job description

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive to innovate and provide world-class care not only to our community but also to patients from all over the world. Join our team, and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

Location

Cincinnati, OH, United States

Qualifications

Education and Experience Requirements

• High school diploma or GED required.
• Analytical skills; able to problem solve .
• Computer Literacy
• Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.
• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching - a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.

Responsibilities

Job Responsibilities

• Create Epic accounts from scheduling appointment . Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create, update and secure accounts. Screens and completes all required documentation and prioritizes all insurance coverage's as primary, secondary, tertiary. Completes required MSP questionnaires for all appropriate patients.
• Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
• Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation. Effectively organizes prioritization of Daily Worklist task . Ensures Worklist coding is consistent with documentation in LastWord . Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
• Must maintain facility established productivity standards and Patient Accounts Quality Guidelines. Reports improvements, problems and changes as it relates to insurance verification to Department Management. Performs other duties as assigned in Access Unit Department.