Patient Access Specialist — Registration & Benefits Verification

Allina Health; Buffalo (MN); On-site; USD 30,000 - 38,000; Full time

Job summary

Allina Health is seeking a Patient Access / Registration professional to greet patients, collect demographic and insurance information, and guide them through the registration process in a fast-paced clinic environment.

The role emphasizes accurate data entry, verification of benefits, and clear communication to patients about costs and resources. Opportunities include scheduling add-ons and cross-department support within a supportive team.

Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of revenue cycle experience
• 2 to 5 years of customer service experience
• 0 to 2 years of general office experience
• 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Responsibilities

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in or interviews patient to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• Documents any issues and resolutions in electronic medical record.
• May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
• Obtains cost information and explains information to patient if necessary.
• Obtains signatures from patients as needed.
• Collects co-pay or deductibles.
• Determines patient need for financial counseling and offers to explain resources available.
• May order supplies in designated work area.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• May gather medical record information from all departments for collection and distribution.
• May mentor new staff.
• Other duties as assigned.

Skills

Customer service

Data entry

Computer literacy

Attention to detail

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

MS Word/Excel/Outlook

Job description

Allina Health is seeking a Patient Access / Registration professional to greet patients, collect demographic and insurance information, and guide them through the registration process in a fast-paced clinic environment.

The role emphasizes accurate data entry, verification of benefits, and clear communication to patients about costs and resources. Opportunities include scheduling add-ons and cross-department support within a supportive team.