Flexible PRN Patient Registration Specialist

R1-Rc

Hancock Township (MI)

On-site

USD 22,000 - 29,000

Part time

3 days ago

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Job summary

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative for LifePoint Portage Hospital. This PRN/part‑time role involves greeting patients, checking in, and ensuring fast, compassionate access to care while navigating multiple systems and insurance details.

You will be the first contact, required to have holiday/weekend availability and be ready for 8–12 hour shifts on rotating on-call schedules. Training will be provided to support growth in healthcare customer service.

Qualifications

Exceptional customer service experience and strong communication/interpersonal skills.
Ability to multitask with high attention to detail in a fast-paced setting.
Experience with patient access, medical registration, insurance verification, or front desk is a plus (not required).

Responsibilities

Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
Answer phones and gather accurate patient information quickly.
Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
Navigate insurance plans and collect co-pays, provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.