Patient Access Specialist Pulmonology

Inova Health; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Wellness program

Job summary

Inova Pulmonology Willow Oaks is seeking a Patient Access Specialist to join our team in a full-time role, Monday–Friday, 8:00am–5:00pm. You will admit/schedule patients, verify insurance, and provide financial counseling in a patient-centered environment.

As part of Inova Health System, you will uphold Service Excellence standards and collaborate with care teams to ensure smooth front-desk operations and positive patient experiences across the office.

Qualifications

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Responsibilities

• Advise on admitting and scheduling patients and verifying insurance coverage.
• Provide financial counseling to patients regarding potential costs and payment options.
• Communicate scheduling changes to patients, staff, physicians and patient representatives.
• Identify and communicate authorization and referral requirements to patients.
• Explain insurance benefits and patient liability clearly to patients.
• Report safety hazards and take action to protect the environment and guests.

Skills

Empathy

Customer service

Insurance verification

Scheduling

Financial counseling

Education

High School Diploma or GED

Job description

Inova Pulmonology Willow Oaks is looking for a dedicated Patient Access Specialist to join the team at our new office. This is full-time, Monday-Friday, office hours 8:00am-5:00pm . As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications:

• 2 years of customer service experience
• 1 year healthcare experience patient access experience