Patient Access Specialist - Pediatric Registration &Co-pays

Phoenix Children's; Mesa (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Phoenix Children's in Mesa is seeking a Patient Access Representative to register patients for professional and hospital services. You will verify demographics, collect co-pays, and confirm signatures at registration or arrival. The role supports front desk operations, answers callers, and routes uninsured patients to Financial Counseling.

Travel between sites may be required to meet department needs. Excellent communication and accuracy in data entry are essential, along with teamwork to

Responsibilities

• Arrive patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.

Job description

Phoenix Children's in Mesa is seeking a Patient Access Representative to register patients for professional and hospital services. You will verify demographics, collect co-pays, and confirm signatures at registration or arrival. The role supports front desk operations, answers callers, and routes uninsured patients to Financial Counseling.

Travel between sites may be required to meet department needs. Excellent communication and accuracy in data entry are essential, along with teamwork to